Customer service meltdown

October 11, 2023

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Rip Off Britain - S15 - E23

The customer service meltdown at one of Britain’s most trusted brands and how it’s caused chaos for thousands of people.

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Rip Off Britain: Season 15 - 40 Episode s

15x1 - Episode 1
May 15, 2023
The team reveals failures in customer service at one of the country's biggest energy firms and how a driver ended up with a £5,000 bill for an accident that wasn't their fault.
15x2 - Episode 2
May 16, 2023
Gloria Hunniford meets tenants living with damp, mould and a rat infestation in homes in one of Britain's biggest housing associations.
15x3 - Episode 3
May 17, 2023
Customers who order one thing but receive another and then are refused a refund. And the holiday firms whose terms and conditions are almost impossible to navigate.
15x4 - Episode 4
May 18, 2023
A woman's credit rating is ruined by scammers who took out multiple mobile phone contracts in her name. And how to deal with the car cannibals who set their sights on stealing parts of your car.
15x5 - Episode 5
May 19, 2023
The team help a group of karate enthusiasts claim a refund from an airline. And why have new rules to keep private parking companies in check failed to materialise?
15x6 - Episode 6
May 22, 2023
The team reveal the shocking case of a man whose bank accounts were drained via his online apps when his mobile was stolen from him, only for his bank to refuse to reimburse him.
15x7 - Episode 7
May 23, 2023
Tech expert David McClelland reveals how your social media could be an open door to let scammers get to your money – and how you can shut them out.
15x8 - Episode 8
May 24, 2023
Angela, Gloria and Julia tackle the shocking scourge of appliance cover policies that aren’t worth a penny. Also, where do you find a good builder?
15x9 - Episode 9
May 25, 2023
The team get to grips with the tricky problem of compostable and biodegradable packaging. Does the labelling really stack up?
15x10 - Episode 10
May 26, 2023
The team challenge the food delivery giants making customers pay for items that were never delivered. Also, what to do if you've received vouchers for cancelled holidays.
15x11 - Episode 11
May 29, 2023
The team investigate an airport meet-and-greet company that ran up thousands of pounds of fines driving a man’s car through central London, leaving him with the bill.
15x12 - Episode 12
May 30, 2023
Angela Rippon, Julia Somerville and Gloria Hunniford are on the trail of QR codes that led people to spend more than they bargained for.
15x13 - Episode 13
May 31, 2023
Some companies offer multiple services in the name of ease and simplicity, but what happens when things go wrong?
15x14 - Episode 14
June 1, 2023
Julia, Angela and Gloria investigate the home repair policies, car insurance and funeral plans that didn't deliver what those who signed up to them expected, and explain what you can do to avoid them.
15x15 - Episode 15
June 2, 2023
We explore the online reviews that may not be all they appear to be, and share the very latest advice on how to spot the real from the fake so that you can buy with confidence.
15x16 - One woman's £5,000 energy bill
October 2, 2023
Gloria, Angela and Julia hear from one woman who has spent years trying to get her energy company to explain how she ended up owing over £5,000.
15x17 - Episode 17
October 3, 2023
The team take an exclusive look behind the scenes at a bank’s fraud help centre, where staff are in a daily battle to try and stop customers losing thousands to scammers.
15x18 - The tax rebate with a sting in the tail
October 4, 2023
Julia, Angela and Gloria investigate the cases of people who claimed thousands of pounds in tax rebates only to be told they must pay back far more than they received.
15x19 - Flooded six times in six years
October 5, 2023
Gloria, Angela and Julia try to help a family whose beloved home has suffered six devastating floods in as many years.
15x20 - Holiday SOS
October 6, 2023
The young couple left out-of-pocket when their all-inclusive holiday turned out to be missing some key elements.
15x21 - I lost £130,000 to a crypto scammer
October 9, 2023
The crypto con which saw one man lose £130,000 to a scammer. And Gloria, Angela and Julia look at the shocking story of how one man’s search for romance left him penniless and heartbroken after he fell for a mega scam. Plus the frontline fightback against pet fraud.
15x22 - Black market driving tests
October 10, 2023
How delays at the top of the DVSA are fuelling a black market in driving tests. Also, a look at the government’s plans to supercharge the war on fly tipping and the dangers of bargain hunting.
15x23 - Customer service meltdown
October 11, 2023
The customer service meltdown at one of Britain’s most trusted brands and how it’s caused chaos for thousands of people.
15x24 - My 11-year-old son booked a £4,000 holiday by accident
October 12, 2023
The 11-year-old that booked a £4,000 holiday by accident. Plus, why car insurance prices are going through the roof for some people.
15x25 - Holidays
October 13, 2023
The holiday makers scammed by a fake travel firm. Plus, how customers have got caught up in a spat between big name travel firms.
15x26 - Scammers controlling your phone
January 2, 2024
How downloading the wrong app led to one woman having £12,000 stolen from her bank account while she slept – the team investigate how it happened.
15x27 - David vs Goliath
January 3, 2024
How a burst pipe and rejected insurance claim left one woman with an £86,000 repair bill, all thanks to a condition in the small print.
15x28 - The 30-minute phone call to cancel your broadband
January 4, 2024
The removals firm that caused hundreds of pounds of damage. And how a simple request to change her phone contract left one woman exasperated and resigned to paying over the odds.
15x29 - Sunshine scams and cruise changes
January 5, 2024
The Canary Islands holiday con that cost Brits thousands. And the couples left furious after their long-awaited cruises skipped key sights but still refused them a refund.
15x30 - I had to bathe my disabled son in the garage after a dispute with my insurer
January 8, 2024
How one woman's battle with her home insurer left her in tears as she struggled to care for her disabled son.
15x31 - Our 18-year-old house is crumbling
January 9, 2024
The team hears from the couple facing more than £100,000 in repair bills to fix their family home or run the risk of it collapsing around them.
15x32 - Threatened with a knife by an airport parking firm
January 10, 2024
Using an airport meet and greet company might sound like a convenient service, but not this one. We hear from the police officer who brought one dangerous rogue operator to book.
15x33 - I bought a house for £28,000 – but I was forced to hand it back
January 11, 2024
How one man’s bid to become a property developer left him thousands of pounds out of pocket – we’re probing the auction house selling properties that came with a bigger outlay than first expected.
15x34 - I was put on a different flight from my kids - because the plane was too small
January 12, 2024
Holiday horrors at the check-in desk when a family of ten are split up, thanks to a plane swap leaving seven of them grounded. The eye-catching £1 holiday deposits that aren’t a quid after all. And badly behaved airlines – is it about time they were brought into line?
15x35 - Fake Taylor Swift tickets cost me hundreds
January 15, 2024
How fraudsters are cashing in on the huge demand for concert tickets by hacking genuine social media accounts to lure in their targets.
15x36 - Has your car been clocked?
January 16, 2024
The team meets a man who discovered a hidden clocking device behind the dashboard of his car, which could mean it had covered thousands of miles more than he realised.
15x37 - Charged hundreds of pounds to flush the loo
January 17, 2024
The team hears from the homeowners fighting a utility company that’s increased its prices almost tenfold in seven years – leaving them unable to afford their monthly bills.
15x38 - My solar panel misery
January 18, 2024
Going green, going wrong – a council-backed energy scheme that left homeowners burned. How to avoid that happening to you, so your bid to go green goes great instead.
15x39 - The holiday hotel that looked like a building site
January 19, 2024
Where do you stand when your holiday hotel is shockingly different in real life to the glossy snaps on the travel agent’s website?
15x40 - My house is a building site
January 22, 2024
The team meets the families who paid tens of thousands of pounds for dream home extensions, only to be left with dangerously bad work that could cost much more to put right.

15x1 - Episode 1

15x2 - Episode 2

15x3 - Episode 3

15x4 - Episode 4

15x5 - Episode 5

15x6 - Episode 6

15x7 - Episode 7

15x8 - Episode 8

15x9 - Episode 9

15x10 - Episode 10

15x11 - Episode 11

15x12 - Episode 12

15x13 - Episode 13

15x14 - Episode 14

15x15 - Episode 15

15x16 - One woman's £5,000 energy bill

15x17 - Episode 17

15x18 - The tax rebate with a sting in the tail

15x19 - Flooded six times in six years

15x20 - Holiday SOS

15x21 - I lost £130,000 to a crypto scammer

15x22 - Black market driving tests

15x23 - Customer service meltdown

15x24 - My 11-year-old son booked a £4,000 holiday by accident

15x25 - Holidays

15x26 - Scammers controlling your phone

15x27 - David vs Goliath

15x28 - The 30-minute phone call to cancel your broadband

15x29 - Sunshine scams and cruise changes

15x30 - I had to bathe my disabled son in the garage after a dispute with my insurer

15x31 - Our 18-year-old house is crumbling

15x32 - Threatened with a knife by an airport parking firm

15x33 - I bought a house for £28,000 – but I was forced to hand it back

15x34 - I was put on a different flight from my kids - because the plane was too small

15x35 - Fake Taylor Swift tickets cost me hundreds

15x36 - Has your car been clocked?

15x37 - Charged hundreds of pounds to flush the loo

15x38 - My solar panel misery

15x39 - The holiday hotel that looked like a building site

15x40 - My house is a building site

S0: Specials

S1: Series 1

S2: Series 2

S3: Series 3

S4: Series 4

S5: Series 5

S6: Series 6

S7: Series 7

S8: Series 8

S9: Series 9

S10: Series 10

S11: Series 11

S12: Series 12

S13: Series 13

S14: Series 14

S15: Series 15

S16: Series 16

S17: Series 17