Episode 13

September 18, 2013

0.0%

Rip Off Britain - S5 - E13

The team investigates customer service, and puts to the test one of the biggest consumer bugbears of all: how long it takes for big companies to answer a call.

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Rip Off Britain: Season 5 - 20 Episode s

5x1 - Episode 1
September 2, 2013
As the team expose the latest scams designed to trick you out of your money, Angela Rippon tracks down the fraudsters who hacked her email account.
5x2 - Episode 2
September 3, 2013
The team tackle costly and unexpected problems viewers have had with their homes, including meeting a couple fighting to regain access to their own property.
5x3 - Episode 3
September 4, 2013
The team investigate the daily deals websites that promise huge savings - but do not always deliver what you had bargained for. Plus a house purchase with a twist.
5x4 - Episode 4
September 5, 2013
The team look into one of the new breed of companies that promise to sell your home fast by buying it themselves. But is the deal all that it seems?
5x5 - Episode 5
September 6, 2013
The team investigate the plumbing company that has left some customers feeling as if they have thrown money down the drain, and solve more problems in Liverpool.
5x6 - Episode 6
September 9, 2013
A couple of newlyweds are forced out of their dream home as a precaution. How can people be sure that what they are told about a property is true?
5x7 - Episode 7
September 10, 2013
As complaints about the big energy companies continue to grow, one woman says her supplier has left her out of pocket after months of overcharging.
5x8 - Episode 8
September 11, 2013
This episode looks at the pothole problem costing UK drivers billions of pounds every year. Who should pay for the damage to cars?
5x9 - Episode 9
September 12, 2013
The team investigates why some viewers have been hit with bills they did not expect for hundreds or even thousands of pounds, and offers some advice.
5x10 - Episode 10
September 13, 2013
The team meets a family who face losing their home because of a mistake that has meant for six years they have been pursued for somebody else's debt.
5x11 - Episode 11
September 16, 2013
The team take a look at the banks' approach to victims of fraud, and try to help viewers who have been stung get their money back. Plus an online shopping scam.
5x12 - Episode 12
September 17, 2013
Angela Rippon investigates why homeowners promised cheaper energy have instead been hit with sky-high bills, forcing them to choose between eating or keeping warm.
5x13 - Episode 13
September 18, 2013
The team investigates customer service, and puts to the test one of the biggest consumer bugbears of all: how long it takes for big companies to answer a call.
5x14 - Episode 14
September 19, 2013
Stories in this episode include a couple whose worldly goods have entirely disappeared after they paid a shipping company to transport them home.
5x15 - Episode 15
September 20, 2013
Angela Rippon, Gloria Hunniford and Julia Somerville look at why it is perfectly legal for a company that owes you money to shut down and reopen under a new name.
5x16 - Episode 16
September 23, 2013
Julia Somerville, Angela Rippon and Gloria Hunniford meet the people being pursued by one of the biggest names in the business for debts they never took out.
5x17 - Episode 17
September 24, 2013
The team meet people who have lost a lot of money thanks to someone else's mistake, including a woman who cannot retrieve cash transferred into the wrong account.
5x18 - Episode 18
September 25, 2013
Angela Rippon, Gloria Hunniford and Julia Somerville investigate why cold calling remains one of consumers' biggest bugbears, and reveal a cold calling scam.
5x19 - Episode 19
September 26, 2013
Angela Rippon, Gloria Hunniford and Julia Somerville investigate situations where viewers have ended up thousands of pounds out of pocket - in some cases thanks to their own bank.
5x20 - Episode 20
September 27, 2013
Gloria Hunniford, Angela Rippon and Julia Somerville investigate problems viewers have had with insurance, including a look at the rising cost of pet insurance.

5x1 - Episode 1

5x2 - Episode 2

5x3 - Episode 3

5x4 - Episode 4

5x5 - Episode 5

5x6 - Episode 6

5x7 - Episode 7

5x8 - Episode 8

5x9 - Episode 9

5x10 - Episode 10

5x11 - Episode 11

5x12 - Episode 12

5x13 - Episode 13

5x14 - Episode 14

5x15 - Episode 15

5x16 - Episode 16

5x17 - Episode 17

5x18 - Episode 18

5x19 - Episode 19

5x20 - Episode 20

S0: Specials

S1: Series 1

S2: Series 2

S3: Series 3

S4: Series 4

S5: Series 5

S6: Series 6

S7: Series 7

S8: Series 8

S9: Series 9

S10: Series 10

S11: Series 11

S12: Series 12

S13: Series 13

S14: Series 14

S15: Series 15

S16: Series 16

S17: Series 17